Terms of Service

By engaging We Value Disability Services Pty Ltd (ABN 34 668 136 178), trading as We Value Services, you agree to be bound by these Terms of Service governing all services we provide.

We Value Services provides the following NDIS-funded services:

• NDIS Plan Management — financial management and processing of NDIS funding claims
• Support Coordination — assistance to implement your NDIS plan
• Personal Care — support with daily living activities
• Community Participation — support to engage in community activities
• Household Tasks — assistance with domestic activities
• Travel and Transport — support with travel and transport needs
• Community Nursing — registered and enrolled nursing care

All services are delivered in accordance with the NDIS Pricing Arrangements and Price Limits. For plan managed participants, we submit claims directly to the NDIA on your behalf.

To avoid a cancellation fee, we ask that you provide as much notice as possible.

• Cancellations with less than 4 hours' notice may incur a fee of $75
• Failure to attend a scheduled appointment (no-show) may be charged the full session fee
• Late arrivals may result in a reduced session time at the scheduled rate

To enable us to deliver safe and effective services, participants and their representatives agree to:

• Provide accurate and up-to-date information about support needs and NDIS plan details
• Notify us promptly of any changes to your NDIS plan, funding, or circumstances
• Ensure a safe environment for our staff when delivering supports in your home or community
• Treat our staff with respect and dignity at all times
• Provide reasonable notice when cancelling or rescheduling appointments

We Value Services is a registered NDIS provider. We comply with the NDIS Practice Standards and the NDIS Code of Conduct. All staff undergo NDIS Worker Screening Checks.

To the fullest extent permitted by Australian Consumer Law, our liability for any loss or damage arising from the provision of services is limited to the cost of re-supplying the relevant service.

Either party may end a Service Agreement by providing reasonable written notice — typically 14 days, unless otherwise agreed.

• There is an immediate risk to the safety of our staff or participants
• Fraudulent activity or serious misconduct is identified
• NDIS funding is exhausted or a plan expires without renewal

We handle your personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988 (Cth).

These Terms of Service are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Last updated: June 2025.