Privacy Policy

We collect personal information necessary to provide NDIS plan management and disability support services.

• Identity & Contact — Full name, date of birth, phone number, email address, and home address.
• NDIS Details — Participant number, NDIS plan dates, funded support categories, and budget amounts.
• Financial Information — Bank or payment details for plan management billing and NDIA claims.
• Health & Disability — Health conditions, disability-related needs, medications, and clinical requirements.
• Support Network — Emergency contacts, guardian or nominee details, and significant others involved in your care.
• Goals & Preferences — Support goals, service preferences, communication needs, and cultural considerations.

We use your personal information to deliver NDIS services, process NDIA claims, communicate about your services, comply with registration obligations, and respond to complaints and feedback.

• Deliver NDIS plan management and support coordination services
• Process and submit funding claims to the NDIA on your behalf
• Communicate with you about your services and appointments
• Comply with NDIS registration and reporting obligations
• Manage our internal business operations and quality assurance
• Respond to complaints and feedback

We may share your information with authorised parties as required to deliver your supports and comply with NDIS regulations.

• The National Disability Insurance Agency (NDIA) as required for plan management
• Other service providers involved in delivering your supports, with your consent
• The NDIS Quality and Safeguards Commission for regulatory compliance
• Our staff and contractors who need access to deliver your services
• Government agencies where required by law

Your personal information is stored securely using industry-standard encryption and access controls. We retain records in accordance with the NDIS Practice Standards and Australian legal requirements.

Under the Privacy Act 1988 (Cth), you have the right to access, correct, and make complaints about how we handle your personal information.

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Make a complaint about how we handle your information
• Withdraw consent to collection or use (where applicable)
• Request information about how we have used or disclosed your details

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content.

If you believe we have mishandled your personal information, please contact us: Email: admin@wevalueservices.com.au | Phone: 0404 125 632 | Post: Jacka ACT 2914

We may update this Privacy Policy from time to time to reflect changes in legislation, our practices, or service offerings. Last updated: June 2025.